What if an employee forgets their PIN?

They tap Forgot your PIN? on the sign-in page. You see the request in the alerts bell and send them a link to choose a new PIN.

Nobody gets a PIN by text message. Instead, the request comes to you, and you send a link they use to choose a new PIN themselves.

  1. The employee taps Forgot your PIN? and types their phone number.
  2. The request shows in your alerts bell at the top of the dashboard.
  3. Open the person in Employees and press New PIN link, then send them the link.
Note

After too many wrong PINs, signing in with a PIN pauses, and opens again by itself after a day. Clocking in at the store with its QR code still works, and you can set a new PIN at any time.

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