How do open shifts, cover and swaps work?

People pick up open shifts, ask someone to cover, or swap from their phone. You approve them on the Schedule, unless you turn approvals off.

Your team can sort out many changes themselves, from the Schedule tab on their phone.

  1. Open shifts: put a shift in the Open shifts row and publish it. Anyone at that store can ask to take it.
  2. Cover: someone who can’t work a shift asks a coworker to take it over.
  3. Swap: two people trade shifts.
  4. You see each request on the Schedule page and approve or decline it.

In Settings, under Schedules, Shift trades need a manager’s OK is on by default. Turn it off to let pickups, covers and swaps change the schedule without waiting for you.

Note

You can get an email right away when a shift request needs your answer. Choose it in Settings, under Emails about your team.

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